Shipping and Returns Policy

Environmental Policy

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.

All papers and wood-based materials are sourced from Forest Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Shipping

We provide global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 3-5 working days. Thereafter, they should arrive within 1 to 4 days to the UK or Europe, in 2 to 5 days to North America and 5 to 7 days for Australia/ New Zealand. Other destinations may vary - please allow up to 2 weeks for delivery. Once your order ships, you will receive a shipping confirmation email with tracking information.

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route via Royal Mail, Deutsche Post, DHL.

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate Of Authenticity (where applicable).

Customs

We have customs duty free delivery to the US, UK and Europe.
Customers in other countries may have to pay a Customs Clearance Fee as required by your port of delivery.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven't received your order within 20 days of receiving your tracking number, please contact us at here or info@hamletshougrakpamart.com with your name and order number, and we will look into it for you.

Got another question?

Please contact me here with any other questions.