Shipping Policy

Originals

Once your order has been successfully placed, you will receive an order confirmation by email. Your original painting will then be carefully prepared and securely packaged for international shipment.

Once your painting has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can follow your shipment throughout its journey.

Original artworks are shipped from India via DHL Express. Delivery times may vary depending on the destination, customs clearance, local holidays, weather conditions, or other circumstances outside our control.

Please ensure that your shipping address, email address, and phone number are accurate when placing your order, as these details may be required by the courier for delivery and customs clearance.

Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping charge unless specifically stated otherwise and, where applicable, are the responsibility of the recipient.

Customs requirements and charges vary by country, so we recommend checking your country's import regulations before purchasing.

Hamlet Shougrakpam Art is not responsible for delays caused by customs clearance or for additional charges imposed by customs authorities or other government agencies in the destination country.

Tracking Your Order

Once your original painting has been shipped, you will receive an email containing your DHL Express tracking number. You can use this number to follow the progress of your shipment.

Please allow some time after receiving the shipping confirmation for tracking information to become active.

If your tracking information has not updated for an unusually long period, or you believe there may be an issue with your delivery, please contact us with your name and order number, and we will assist you in checking the shipment.

Delivery

Someone may be required to accept or sign for the shipment upon delivery. Please monitor your tracking information and ensure that someone is available to receive the package where necessary.

Delivery estimates are provided as a guide and cannot be guaranteed. Customs inspections, courier disruptions, severe weather, remote-area delivery, public holidays, and other circumstances beyond our control may affect delivery times.

If a shipment cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or failure to complete required customs procedures or pay applicable import charges, any additional costs associated with returning or reshipping the artwork may be the customer's responsibility.

Damaged or Lost Shipments

Every original painting is carefully packaged before dispatch. If your artwork arrives visibly damaged, please keep all original packaging and contact us as soon as possible with your order number and clear photographs of the artwork, packaging, and shipping box so that we can investigate the matter with the courier.

If your shipment appears to be lost in transit, please contact us and we will work with DHL to investigate the shipment.

International Shipping Availability

We ship original paintings internationally to destinations where our courier service is available. Shipping availability may vary depending on the destination, local restrictions, customs regulations, sanctions, or courier service limitations.

If we are unable to ship an order to your destination after purchase, we will contact you to discuss the available options.